Return Policy

Your satisfaction is guaranteed. If you are not happy with your case please Contact Us so we can help resolve your issue. Our support team goes above and beyond to ensure you are satisfied with your purchase.

Returns

We have a 30 day money-back guarantee. If 30 days have gone by since your purchase, we are unable to process a refund. Buyer is responsible for returning the case back to Custom Envy to receive full refund.

To be eligible for a return, your item must be returned to Custom Envy. In the event your package is lost or damaged we will replace your case at no cost. If there is a design error or printing error we will replace your product at no cost to you.

Non-returnable items:
Gift cards
Downloadable software products

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of your refund. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@customenvy.com.

Limitations on Returns

- Returns are limited to one item per order.
- Returns do not apply to bulk orders. Please contact our support team for issues regarding bulk orders.

Warranty Exchanges (if applicable)
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@customenvy.com and send your item to:

Custom Envy
ATTN: Returns
PO Box 48
West Jefferson, OH 43162

Shipping
To return your product, you should mail your product to:

Custom Envy
ATTN: Returns
PO Box 48
West Jefferson, OH 43162

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable in returns where there was no defect.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary but will typically occur within 2-6 business days.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.